Client Bill of Rights

In an effort to continue to be the best we can be for you, I thought it might be a good idea to share with you what we call our Bill of Rights. When you join CrossFit NBS, you’re not just showing up for a workout, its important to note that you’re a part of a team and you and I enter into a partnership. We have responsibilities to one another. Here is our promise to you, and what we ask from you in return:

Client Bill of Rights – CrossFit NBS

You are at the center of what we do. Your experience at CrossFit NBS is very important.

To keep things simple for you, we ask that you agree to these simple terms and conditions of service:

At CrossFit NBS we promise to:

  1. Always be on time for our appointment with you.
  2. Be prepared with a training plan for the session.
  3. Modify workouts as necessary.
  4. Make you the center of our attention during your session.
  5. Write exercise and nutrition plans to fit your long-term progression.
  6. Behave in a professional manner.
  7. Explain WHY any given exercise or cognitive task is relevant to you.
  8. Correctly invoice or make corrections immediately.
  9. Return your phone call or email at the first available opportunity.
  10. Provide you with a safe, clean space to train.
  11. Treat every client the same with regard to pricing, scheduling, and answering questions.
  12. Stay on top of relevant research that will help you achieve your goals.
  13. Provide ‘homework’ as necessary.
  14. Collaborate with other healthcare professionals as required on your behalf.
  15. Be as flexible as possible in accommodating your schedule.
  16. Maintain the strictest confidentiality.
  17. Hold your lost items for two weeks before donating them to an appropriate charity.

In return, we ask that you:

  1. Arrive on time for your appointments and classes (it’s YOUR time we’re talking about, after all.)
  2. Keep credit card, address and billing information up to date.
  3. Tell your Coach immediately if you’re feeling dizzy, lightheaded, or nauseous. We can help.
  4. Put your things away – neatly and in clean condition – immediately after use.
  5. Be aware of and nice to everyone else in the gym (you can still be mean to us. That’s fine.)
  6. Make your Coach aware of aches, pains or other issues at the start of your session.
  7. Keep children within arm’s reach.

*Adapted from:
Chris Cooper
Two Brained Business

Related Posts

Leave a Reply